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Assistance and Enquiries

If you need assistance with any federal issues, please contact my office by calling 08 9388 0288 or emailing [email protected]

 

Support for most common issues

The following sites and information may be useful.

If you’re having trouble with the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA) you may want to call their helpline on 1800 800 110.

To make provide feedback or a complaint please use the below links:

NDIS feedback and complaints
NDIS Quality and Safeguards Commission

Passports
If you are experiencing an extended delay with receiving your passport or a family member’s passport and your travel plans are imminent (within 10 days), please email Kate’s office and we can request your application be escalated and processed.  Please email [email protected] and request passport assistance. 

Immigration
Need help with immigration, passports, citizenship, visas or travel documents? You can call Immigration on 131 881. Another option is the help page of the  Department of Home Affairs website.

The Department of Home Affairs publish current global visa processing times which may assist with your query Global visa processing times (homeaffairs.gov.au)

The following list of visas and visa requirements may also be useful Visa list (homeaffairs.gov.au)

If you are experiencing an extended delay with receiving your passport or a family member’s passport and your travel plans are imminent (within 10 days), please email Kate’s office and we can request your application be escalated and processed.  Please email [email protected] and request passport assistance. 

Need help with immigration, passports, citizenship, visas or travel documents? You can call Immigration on 131 881. Another option is the help page of the Department of Home Affairs website.

The Department of Home Affairs publish current global visa processing times which may assist with your query Global visa processing times (homeaffairs.gov.au)

The following list of visas and visa requirements may also be useful Visa list (homeaffairs.gov.au)

Other options for assistance with Federal Government services include:

 

State Government

The WA State Government is responsible for issues including housing, public transport, major roads, hospitals, schools and utilities. To seek assistance on these matters, click on the word above or contact your State Parliamentarian below.

Mr Liam Staltari MLA

Suite 7 
473 Beach Road 
Carine WA 6023 
Ph: 9246 1800 
[email protected]

Mr Basil Zempilas MLA

Suite 3A 
151 Herdsman Parade 
Wembley WA 6014 
Ph: 9383 7120 
[email protected] 

Ms Sandra Brewer MLA

Suite 12 
589 Stirling Highway 
Cottesloe WA 6011 
Ph: 9383 1505
[email protected]

Mr Jonathan Huston MLA

1/160 Hampden Road  
Nedlands WA 6009 
Ph: 9386 3064 
[email protected]

Mr Stuart Neil Aubrey MLA

197 Scarborough Beach Road  
Doubleview WA 6018 
Ph: 9204 2777 
[email protected]

Local government

Local government is responsible for issues including planning, local traffic, parking, street signs and rubbish collection. To seek assistance on these matters, check which local government area you live in here [is there a site that can do this?] and contact the right one with the contact details below.