aSSISTANCE AND ENQUIRIES

Links you can follow for assistance:

Centrelink payments (including JobSeeker or Pensions)

If you need assistance with any federal issues then please contact my office by calling 08 9388 0288 or emailing kate.chaney.mp@aph.gov.au

Common Issues

For common issues the following sites and information may be useful.

NDIS
If you’re having trouble with the National Disability Insurance Scheme (NDIS) or the National Disability Insurance Agency (NDIA) you may want to call their helpline on 1800 800 110.

To make provide feedback or a complaint please use the below links:

NDIS feedback and complaints
NDIS Quality and Safeguards Commission

Passports
If you are experiencing an extended delay with receiving your passport or a family member’s passport and your travel plans are imminent (within 10 days), please email Kate’s office and we can request your application be escalated and processed. Please email kate.chaney.mp@aph.gov.au and request passport assistance.

Immigration
Need help with immigration, passports, citizenship, visas or travel documents? You can call Immigration on 131 881. Another option is the help page of the Department of Home Affairs website.

The Department of Home Affairs publish current global visa processing times which may assist with your query Global visa processing times (homeaffairs.gov.au)

The following list of visas and visa requirements may also be useful Visa list (homeaffairs.gov.au)

Local Government Areas within Curtin

If you have an issue that isn't related to the Federal Government then it's likely that your local state MP or local government can provide you with the information and advice you're looking for. Below are some of the issues that they handle:

State Government Issues:

Local Government Issues: